All in the Details

How can we help?

Frequently Asked Questions

About Our Materials and Services

What materials are used for your signage?

We use only the finest materials, including premium acrylic, mirror acrylic, foamboard, sustainable wood, Aluminium and new sustainable Ecoboard options for 2025.

Do you offer personalised or custom designs?

Absolutely! Personalisation is at the heart of what we do. Our bespoke
design service allows you to create signage and decor that reflects your unique story. From custom fonts and colours to intricate designs, we collaborate
closely to bring your vision to life.

Can signage be used for both indoor and outdoor settings?

Yes, our signs are crafted to be durable and versatile, suitable for
both indoor and outdoor use.

Do you have eco-friendly or sustainable options?

Yes, we are proud to offer sustainable materials such as FSC-certified
wood and recyclable acrylic, plus new board materials coming for 2025. Our
commitment to eco-luxury ensures your event is both stylish and
environmentally conscious.

Ordering Process

What is the order process?

To place an order, you can either shop our brand websites

weddinglux.co.uk

theluxco.co.uk

bizlux.co.uk

or send the details to hello@theluxgroup.co.uk.co.uk in a separate email.

How can I place a bespoke order?

To place a bespoke order, visit our 'Bespoke Orders' page. There, you'll
find guidance on the process, inspiration, and a simple form to submit your
requirements.

Can I schedule a consultation to discuss my needs?

Yes, we offer personalised consultations to help you create the perfect
design package. Book your session online or contact us directly to schedule.

Production and Lead Time

What is the typical lead time for orders?

We recommend allowing up to 1 week for bespoke orders to ensure every
detail is perfected. Rush services may be available for an additional fee to
accommodate tighter timelines.

Can I see a proof of my custom signage before it’s made?

Absolutely. We provide digital proofs for all bespoke orders within 3
days of ordering to ensure every detail is perfect before production begins.

Are there additional charges for rush orders or last-minute requests?

Yes, a rush fee may apply depending on the complexity and timeline of
the request.

Shipping and Delivery

What are your delivery options and costs?

We offer standard, expedited, and premium delivery options, with costs
tailored to your location and order size. All items are carefully packaged to
ensure they arrive in pristine condition.

Do you ship internationally?

Yes, proudly serve clients worldwide. We work with trusted couriers to deliver your items safely and promptly, no matter where you are celebrating your love.

Can I request a specific delivery date?

Yes, let us know your preferred date, and we will do our utmost to accommodate it.

Do you offer same-day delivery for local orders?

Same-day delivery may be available for select local orders. Contact us
to check availability.

How is large signage delivered?

All our large signage is delivered by trusted couriers to ensure safe and secure transportation. We carefully package each piece to protect it during transit and ensure it arrives in pristine condition.

What are your packaging standards to ensure safe delivery?

All items are carefully wrapped in protective materials and placed in
reinforced boxes with corners to ensure they arrive in perfect condition.

Pricing and Payments

Do you offer discounts for bulk orders?

Yes, we provide discounts for large orders. Contact us to discuss your
needs and receive a personalised quote.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. Klarna and
Clearpay are available at checkout. Payment plans are also available for larger
orders.

Contact and Showroom Information

Do you accept collections?

Yes, we are happy to accommodate collections from our warehouse in
Shropshire. Please contact us in advance to schedule a convenient pick-up time,
and our team will ensure your order is ready for collection.

Do you have a gallery or showroom I can visit?

We’re excited to announce that from October 2025, we will be welcoming
guests to our brand-new showroom. In the meantime, we are currently operating
from our warehouse in Shropshire. We’re happy to arrange virtual consultations
or provide additional images of our work if you'd like to explore our designs
before then.

Get in Touch

If you have any further questions, don't hesitate to contact us below.